Job Details
Customer Service Representative
- 4 Vacancy
Experience
Minimum 1 Year
Employee type
Full Time
Position
Senior
Job Description
As a Customer Service Representative, you will be the first point of contact for our valued customers. You will handle inquiries, resolve issues, and provide information about our products/services. Your role will involve active listening, problem-solving, and maintaining a friendly, professional demeanor to ensure customer satisfaction.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat in a courteous and professional manner.
- Identify and assess customers' needs to achieve resolution on their inquiries or concerns.
- Provide accurate information about products/services, pricing, and availability.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other departments to escalate and resolve complex issues.
Qualification
- Proven customer support experience or relevant work experience.
- Excellent communication skills, both verbal and written.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in using CRM software and other relevant tools.
